Chapter 11 - Crisis management
Chapter 11 Crisis management
As soon as Tian Mi arrived at the hotel, she saw the head of the receptionist surging and surrounded.
Hurriedly changing into her uniform, Tian Mi hurriedly ran to the front desk.
“What happened to Little Jia?” Little Jia was the only one on duty.
‘”Sister Tian Mi, you’re here. There seems to be something wrong with our hotel reservation system. Three tour groups came today. They all said that they had booked our hotel’s administrative room and the reservation number, but our hotel doesn’t have so many vacant rooms at all.”
“Where’s the boss?” Tian Mi lowered her head to check the reservation information.
“I’ve been negotiating with the person in charge of the travel agency over there for more than half an hour. There’s no result yet.”
“Probably a bug has appeared in the system. Have you notified the Technical Department? Have them send someone to maintain it immediately.”
Although Tian Mi had just arrived at the hotel, she had more than three years of work experience. Being calm in the face of danger was a basic quality that a hotel lobby manager should have. She had always done a good job in this regard.
The lobby was the face of a hotel,
“I’m Tian Mi, lobby manager of the front hall. Please find Manager Lin of the food and beverage department.”
“Manager Lin, I’m Tian Mi.” Tian Mi put on a sweet voice and whispered.
“I’m in a bit of trouble here. Manager Lin can definitely help me.”
“There are a lot of guests waiting in the lobby. Manager Lin will open a private room for them. Let the guests rest first.”
“That’s right. I was also worried that there would be VIP guests coming. We didn’t entertain them properly and it wasn’t good for the hotel, so I immediately thought of Manager Lin. Only Manager Lin can help us.”
“There are three tour groups now, about thirty people. If only they could open three big bags for us.”
“Thank you, Manager Lin. I’ll treat you to tea another day. Manager Lin has helped us a lot.”
Tian Mi hung up the phone and took a deep breath. She almost vomited from her nausea.
Lin Xiangyang, the manager of the food and beverage department, was married at the age of 36. He liked young and beautiful girls. Unfortunately, he was a strict wife with a thieving heart and no guts.
To this kind of person, the most powerful weapon was coquettish. Although she had been single for four years, Tian Mi’s coquettish skills could still be seen.
“Little Jia, take the guests to the food and beverage department. Manager Lin opened three big bags for us and ordered some tea and snacks to calm the guests down.” Tian Mi’s tone returned to normal.
After Tian Mi finished her explanation, she lowered her head and opened the business card folder. Which hotel could help her through this crisis?
Although the old owner, Hercynian Hotel, was not as high-end as the five-star foreign-related Royal Court Hotel, the three-star luxury suite was still able to meet the needs of the three tour groups.
“Brother Li, I’m Tian Mi. I haven’t seen you for a long time. I have something I need your help with.”
“We have three tour groups here. We need 18 luxury suites. Do you have any vacancies there now?” Tian Mi flipped through the reservation records and quickly calculated that the 18 suites for lovers, families, singles should be suitable.
“Really? Then make a reservation for me. I’ll arrange a car to deliver it later.”
“Then how dare you? If that’s the case, there might be trouble for Brother Li in the future.”
Tian Mi hung up the phone and quickly walked to the anxious Fu Heng.
“We really don’t have enough rooms right now. This is a system error. I have no choice.”
Fu Heng was almost at his wits’ end.
Tian Mi pulled on Fu Heng’s sleeve and winked at him.
“Tian Mi, can we talk about something later? Didn’t you see that I was entertaining guests?”
Tian Mi gritted her teeth and smiled. She said to the tour leader,
Hello, I’m Tian Mi, the lobby manager. Just now, we asked Manager Fu to deal with the accommodation problem. Do you think that’s okay? We really don’t have any extra rooms now. I’ve booked you a luxurious suite at Hercynian Hotel. Hercynian Hotel is about three kilometers away from us. It’s a three-star hotel. If you can stay, you can get a 20% discount today. ”
No one could resist the gentle whispers of a woman whose appearance and figure could be considered to be on the stage.
“Beauty, we are booking a five-star hotel. A three-star hotel, can the supporting facilities satisfy us?”
“You can rest assured. Although the Hercynian Hotel is slightly inferior to our Royal Court Hotel, their supporting facilities are all higher than three-star. The luxurious suites are equipped with a hot spring system. I believe your guests will be satisfied.”
“Is there really a 20% discount?”
“You can rest assured. If there’s no problem with this, I’ll arrange a special train.”
“Then I’ll have to trouble the beauty.”
After sending off three tour groups, Tian Mi could finally catch her breath.
“Tian Mi, you have to discuss with me in advance when you make any decision in the future. Don’t be so arrogant.” Tian Mi made Fu Heng lose face in front of the guests, and she was extremely unhappy in her heart.
“Remember, boss.” Tian Mi smiled.
However, he secretly wondered in his heart, if you could solve the problem, would you still use me, Tian Mi, to sell sex and be courteous?
The lobby of the hotel regained its calm, and the crowd dispersed. A man sitting in the lobby coffee shop saw all of this.